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Speaker at WEST: Kartik Pasumarti, Vice President of Revenue & Operations, ShareCRM

WEST Session: Manufacturing field service operations are plagued by inefficiency, reactive responses, and disconnected systems that drain profitability and frustrate customers. Most manufacturers still rely on manual scheduling, disparate software solutions, and limited real-time visibility into field operations, technician status, and equipment performance, resulting in suboptimal routes, missed appointments, and escalating operational costs. This presentation demonstrates how manufacturers are transforming their service operations using ShareCRM's AI-powered, mobile-first field service platform. Attendees will discover specific technologies including intelligent scheduling and dispatch algorithms that optimize resource allocation and technician assignments, AI assistants that use real data to identify and resolve potential issues before they impact customers, and industry-leading mobile applications that empower field service reps to complete jobs efficiently from accepting work orders to delivering parts from their own inventory. The session features real-world implementation strategies showing how manufacturers achieve a single view of the customer throughout the entire sales, service, and marketing lifecycle while connecting teams, processes, and systems with smart, automated workflows. Participants will learn about AI-powered knowledge bases that instantly recognize issues and recommend solutions, customer service analytics that provide holistic team productivity insights, and partner relationship management capabilities that extend operations through dealer and distributor networks. Attendees will leave with actionable insights on implementing connected, intelligent field service solutions that maximize uptime, boost profitability, and deliver delightful customer experiences while transforming reactive service costs into proactive competitive advantages.  

Speaker at WEST: Steve George, Senior Manager Product Engineering – Solid Rounds, Kennametal

WEST Session: As manufacturers face new requirements to safeguard Controlled Unclassified Information (CUI) under CMMC 2.0, many see compliance as a costly obligation. Yet, when implemented as intended, these same controls create a foundation for operational excellence—connecting machines and data securely, automating oversight, and strengthening resilience. From CUI to ROI reveals how aligning cybersecurity, compliance, and smart manufacturing turns regulatory readiness into measurable business performance and long-term return on investment.

Speaker at WEST: Anmol Singh, Founder and CEO, Fabriom

WEST Session: AI promises to transform manufacturing and service operations, but for most teams the challenge is not algorithms—it’s integration and adoption. This session will be co-presented by industry experts who will share real-world lessons from deploying AI-powered workflows at an e-recycling facility and in design-for-manufacture (DfM) and quoting. Attendees will learn a practical framework for deciding when to use deterministic software workflows, when to embed AI as an enabler, and when—if ever—to rely on autonomous AI “agents.” Using concrete metrics, we’ll show how hybrid approaches reduce cost, latency, and risk while delivering measurable gains. We will also describe the importance of human feedback in improving accuracy metrics. This is an inside look at what’s working (and what isn’t) as we automate inspections, quoting, and compliance tasks across the physical and digital sides of manufacturing. You’ll leave with a decision surface you can apply immediately to your own operations.

Speaker at WEST: Andres Ruiz, Business Development & Pre-Sales Consult • Products, Tata Technologies

WEST Session: In today’s fast-paced and unpredictable market, engineering and manufacturing organizations must evolve beyond static, siloed systems to remain competitive. Traditional design and production strategies are no longer sufficient to meet the growing complexity of customer demands. The key to thriving in this environment lies in adaptability—and that begins with a unified digital approach. Dassault Systèmes’ 3DEXPERIENCE DELMIA offers a powerful Virtual Twin solution that bridges the gap between design and manufacturing. By creating a dynamic, real-time digital representation of your operations, DELMIA empowers businesses to simulate, optimize, and adapt processes with agility and precision. Whether you're a small startup or a global enterprise, this platform enables seamless collaboration, faster decision-making, and continuous improvement across the product lifecycle. In this session, we’ll explore how DELMIA transforms traditional manufacturing into a connected, intelligent ecosystem. We’ll also highlight how Tata Technologies can support your journey in adopting this robust solution—helping you stay ahead of change and deliver value with confidence.

Speaker at WEST: Susan Carlock, Co-Owner & Executive Vice President, Mursix Corporation & Murray Mentor, Inc.

Speaker at WEST: Rita Wouhaybi, AI Fellow, Solidigm