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PolyWorks|DataLoop™

WEST Product: The digital connectivity solution that interconnects all the people that capture or need access to 3D measurement information.

PolyWorks|Inspector™

WEST Product: The 3D dimensional analysis and quality control solution to gain control of your product engineering and manufacturing process.

DTH-800 Downdraft Table

WEST Product: The DTH-800 Downdraft Table captures dust and fumes with powerful airflow, Vibra-Pulse® cleaning, and a durable, compact steel design.

Hydraulic Clamping Solutions by Gewefa

WEST Product: Gewefa offers a wide range of hydraulic clamping solutions for machining centers, grinding machines, live tools lathes, as well as Swiss-style machines. 

Reactive to Predictive: How AI-Powered Field Service Transforms Manufacturing Operations

WEST Session: Manufacturing field service operations are plagued by inefficiency, reactive responses, and disconnected systems that drain profitability and frustrate customers. Most manufacturers still rely on manual scheduling, disparate software solutions, and limited real-time visibility into field operations, technician status, and equipment performance, resulting in suboptimal routes, missed appointments, and escalating operational costs. This presentation demonstrates how manufacturers are transforming their service operations using ShareCRM's AI-powered, mobile-first field service platform. Attendees will discover specific technologies including intelligent scheduling and dispatch algorithms that optimize resource allocation and technician assignments, AI assistants that use real data to identify and resolve potential issues before they impact customers, and industry-leading mobile applications that empower field service reps to complete jobs efficiently from accepting work orders to delivering parts from their own inventory. The session features real-world implementation strategies showing how manufacturers achieve a single view of the customer throughout the entire sales, service, and marketing lifecycle while connecting teams, processes, and systems with smart, automated workflows. Participants will learn about AI-powered knowledge bases that instantly recognize issues and recommend solutions, customer service analytics that provide holistic team productivity insights, and partner relationship management capabilities that extend operations through dealer and distributor networks. Attendees will leave with actionable insights on implementing connected, intelligent field service solutions that maximize uptime, boost profitability, and deliver delightful customer experiences while transforming reactive service costs into proactive competitive advantages.