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WEST Session: In a manufacturing landscape where production has evolved to be lean, automated, and connected, post-sales support remains outdated—fragmented across PDFs, portals, and manual processes. Impaqx’s Pikclix redefines this landscape with SupportOps 3.0, a transformative, AI-powered platform built to modernize maintenance, service, and parts ordering. By integrating Generative AI, Agentic AI, LLMs, RAG, and Vision AI, Pikclix delivers intelligent, contextual, and actionable support experiences across the customer and technician journey. From conversational AI assistants trained on proprietary documents to clickable assembly diagrams that link directly to live parts catalogs, Pikclix simplifies complex tasks, enhances part identification accuracy, and improves customer satisfaction. The platform empowers manufacturers to scale rapidly—requiring no infrastructure overhaul, integrating with existing systems, and going live in under a month. Business impact is significant: reduced return rates, increased part order volume, and improved customer loyalty. With built-in analytics and automation, Pikclix not only answers support queries but uncovers trends, predicts failures, and drives engineering improvements. In an era where 40% of revenue can stem from aftermarket services, Pikclix transforms post-sales support into a strategic growth engine—bridging the modernization gap and preparing manufacturers for the future of intelligent support.

Speaker at WEST: Brian Liles, Vice President, R&D, Cost Segregation &179D, CSSI-Specialty Tax Services

WEST Session: The R&D Tax Credit is a powerful federal incentive that rewards manufacturers for innovation in product design, process improvements, and new technologies. It directly reduces tax liability or payroll tax, freeing up cash to reinvest in equipment, workforce, and growth. Manufacturers often face challenges such as rising production costs, global competition, supply chain constraints, and the need to modernize with automation, robotics, and sustainable practices. The R&D Tax Credit helps offset these pressures by turning day-to-day problem-solving—like improving tooling, enhancing production efficiency, or developing prototypes—into measurable tax savings. To qualify, activities must pass the IRS “Four-Part Test”: seeking to resolve technical uncertainty, relying on science/engineering, involving experimentation, and aiming to improve a product or process. Eligible expenses include wages, materials consumed in development, and contractor costs. Two paths provide benefits: the Standard Credit , which reduces income taxes, and the Payroll Credit , which offsets up to $500,000 annually in employer payroll taxes—especially valuable for manufacturers reinvesting in growth. The One Big Beautiful Bill Act (2025) restored immediate expensing of domestic R&D costs, eliminating the burdensome 5-year amortization. It also allows companies that capitalized expenses since 2022 to retroactively accelerate deductions. Strategies for manufacturers include building stronger documentation systems, aligning R&D tracking with engineering workflows, and leveraging tax planning to maximize credits year after year. Together, these updates give manufacturers powerful tools to manage costs, stay competitive, and invest confidently in new technologies.

WEST Session: This presentation will explore how modern manufacturers can eliminate delays and inefficiencies in MRO purchasing through a smarter, more connected procurement experience. Traditional indirect materials procurement is often siloed, manual, and reactive—creating friction across sourcing, approvals, and delivery. Vroozi’s SpendTech® platform changes that by offering an intuitive, self-service marketplace that automates requisitions, ensures contract compliance, and increases spend under management. Attendees will see how smart manufacturing systems can trigger AI-driven purchase requests, enabling real-time MRO fulfillment to keep operations running. We’ll walk through a real-world example of how a leading manufacturer accelerated response time and reduced downtime by digitizing and automating their indirect procurement workflows.

WEST Session: Digital twins are rapidly becoming a cornerstone of advanced manufacturing, enabling companies to simulate, optimize, and validate their production processes in a virtual environment before committing to physical execution. This presentation explores the value of digital twins specifically in the domains of CNC machining, robotic automation, and the broader virtual factory. In CNC machining, digital twins replicate the behavior of machines, tools, and part geometries, allowing for precise simulation of toolpaths and real-time detection of potential collisions, over-travel, and inefficiencies. By simulating the exact machine kinematics, spindle dynamics, and tool libraries, manufacturers can reduce setup times, improve part quality, and significantly lower the risk of costly rework or downtime. In robotic work cells, digital twins mirror robotic behavior, motion, and task sequences. This enables manufacturers to program, test, and optimize robot trajectories and tool interactions virtually - ensuring safety, cycle time optimization, and maximum utilization of expensive automation assets. Collision detection, reach analysis, and process synchronization can all be handled digitally before deployment on the shop floor. At the virtual factory level, digital twins provide a holistic view of the entire manufacturing environment - integrating machines, robotics, material flow, operators, and logistics into a unified simulation. This enables strategic decision-making, accurate capacity planning, and the ability to test process changes in a risk-free virtual environment. The result is greater agility, resilience, and efficiency across the entire production lifecycle. Attendees will gain insight into how digital twins reduce risk, increase productivity, and enable smarter planning across manufacturing operations. By harnessing digital twins in CNC machining, robotic systems, and factory-wide simulations, companies can accelerate their journey toward digital transformation and fully realize the promise of Industry 4.0.

WEST Session: This presentation challenges the prevailing narrative that manufacturing must conform to AI, proposing instead that AI must evolve to meet manufacturing's unique demands. After over a decade of attempting to transplant cloud-designed AI models into manufacturing environments, it has become clear that this approach is not practical. Rather than continuing to quotes percentages of failures, we advocate for a fundamental shift in perspective. If AI's core strength lies in pattern recognition and learning, why not leverage this capability to make AI itself more adaptable to manufacturing contexts? This talk demonstrates how AI can be redesigned to thrive in manufacturing environments through concrete examples that accelerate the development of robust, continuously learning models. We examine three critical assumptions that, when reconsidered, significantly enhance AI adoption and scalability in manufacturing. First, we start with quantifying success. Time invested in understanding and quantifying the trade-offs that matter to a production line is invariably worthwhile. Consider quality control as an example: should you prioritize developing a model that catches every defect, or one that minimizes false positives by avoiding the misclassification of good products as defective? Like human decision-making, AI systems will inevitably make errors—the key is to design systems that account for and manage these errors rather than pretending they won't occur. Second, we tackle data strategy. Manufacturing data represents valuable intellectual property that demands strategic handling. Contrary to popular belief, more data doesn't always yield better results. Our experience shows that indiscriminate data usage often produces sluggish, costly models that are challenging to troubleshoot and maintain. Hence, data selection strategies play a crucial role in the long-term success of a solution. Finally, we emphasize AI's inherently non-deterministic nature. Treating AI as a deterministic tool fundamentally limits its adaptive potential. Instead of rebuilding AI systems with every product change, we propose designing solutions that inherently evolve with environmental shifts—both incremental and substantial. This approach positions AI as a dynamic partner in manufacturing, capable of continuous learning and adaptation rather than a rigid tool requiring costly reconfiguration.

Speaker at WEST: Matthew Dainko, Director of Business Development, Complete

WEST Session:

WEST Session: In this presentation, we’ll explore how GibbsCAM empowers modern machine shops to overcome complex manufacturing challenges through advanced, yet intuitive, CAM technology. We’ll walk through real-world part examples that demonstrate how GibbsCAM streamlines programming for Milling, Turning, and Multi-Task Machines. Attendees will learn how to reduce cycle times, improve toolpath quality, and eliminate redundant operations using intelligent automation, toolpath optimization, and post processor customization. We’ll highlight strategies like adaptive roughing, simultaneous machining, and sync management for multi-channel machines—all designed to help manufacturers maximize spindle uptime and shorten setup times. We'll also showcase how GibbsCAM’s associative modeling, geometry creation tools, and integrated simulation reduce scrap and improve confidence before the part hits the machine. This session will provide actionable insights to improve programming workflow. By combining powerful functionality with a user-friendly interface, GibbsCAM gives you the control and flexibility needed to stay competitive in today’s fast-paced manufacturing world. Join us to see how GibbsCAM can help you do more with your machines.

Speaker at WEST: Rob Sims, Founder & CTO, Alchemi Data Management, Inc.