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Speaker at WEST: Mary Miller, Director of Marketing, PayTrace

Speaker at WEST: Kevin Rankl, VP Tech Support, SolidCAM

Speaker at WEST: Michelle Leon, Operations Manager, Levil Technology

Speaker at WEST: Errol Burrell, National Product Manager, Matsuura USA

WEST Session:

WEST Session: Scaling Hardware Without the Headaches: The Critical Need for Automated Procurement Technology Hardware manufacturing teams face unprecedented challenges in scaling procurement operations while maintaining speed, compliance, and cost efficiency. Electronic components represent 70% of the bill of materials in mission-critical industries, yet traditional procurement systems rely on manual processes that create bottlenecks and force engineering teams to spend valuable time on logistics rather than core product development. The hardware industry urgently needs technological solutions that transform procurement from a laborious, error-prone process into automated workflows that scale efficiently without proportional increases in headcount. Modern procurement platforms must integrate advanced technologies to address the unique complexities of electronic component sourcing. Critical Technology Requirements: AI-Powered Process Automation - Advanced systems that can automatically parse unstructured data from supplier communications, emails, and attachments, converting them into structured data for ERP integration. Machine learning algorithms should track complete bills of materials across hundreds of suppliers, providing predictive insights and automated exception reporting to prevent supply disruptions. Intelligent Supplier Network Management - Technology platforms that leverage large databases of pre-vetted suppliers, using automated matching algorithms to connect procurement teams with suppliers based on technical specifications extracted from 2D/3D drawings and process documentation. This eliminates the time-consuming manual vetting process that often takes weeks. Real-Time Supply Chain Visibility - Integrated systems that provide instant access to inventory levels, bill of materials analysis, and global supply intelligence, with predictive algorithms that alert teams to compliance issues, supply disruptions, and component lifecycle changes weeks before they impact production. Research indicates that organizations implementing automated procurement technologies achieve 20% efficiency improvements while maintaining compliance with strict industry regulations. The future of hardware manufacturing depends on developing and adopting these technological solutions to eliminate traditional procurement bottlenecks and enable innovation in aerospace, defense, robotics, and other critical industries.

Speaker at WEST: Guillermo Peregrino, Manufacturing Engineering Manager, Aero Bending Company

WEST Session: Effective data collection is critical for optimizing production lines, yet traditional methods such as manual recording and PLC-coded data collection are fraught with inefficiencies and inaccuracies. Manual data entry often misses short downtime events and is subject to operator bias, while PLC-based systems suffer from inconsistencies, excessive costs, and revalidation challenges. The future of data collection lies in automation, modular modeling, and intelligent data processing, providing a foundation for digital transformation and sustainable manufacturing excellence. This session will explore the following concepts: · Advanced data collection goes beyond monitoring bottleneck operations, incorporating machine-level insights across all assets. · A multi-layered approach – integrating real-time signal processing, logic engines, and high-speed data acquisition – enhances fidelity, reduces integration costs, and improves root cause analysis. · Additionally, Aa Fault Learning approach dynamically identifies and ranks faults, leading to better diagnostics and predictive maintenance. · By leveraging digital twins, synchronizing multiple data streams, and enabling fast data validation, companies can significantly improve operational efficiency. · A robust data collection strategy supports MES, OEE, and AI/ML applications, ensuring accurate modeling, predictive analytics, and enterprise-wide standardization.

WEST Session: In a manufacturing landscape where production has evolved to be lean, automated, and connected, post-sales support remains outdated—fragmented across PDFs, portals, and manual processes. Impaqx’s Pikclix redefines this landscape with SupportOps 3.0, a transformative, AI-powered platform built to modernize maintenance, service, and parts ordering. By integrating Generative AI, Agentic AI, LLMs, RAG, and Vision AI, Pikclix delivers intelligent, contextual, and actionable support experiences across the customer and technician journey. From conversational AI assistants trained on proprietary documents to clickable assembly diagrams that link directly to live parts catalogs, Pikclix simplifies complex tasks, enhances part identification accuracy, and improves customer satisfaction. The platform empowers manufacturers to scale rapidly—requiring no infrastructure overhaul, integrating with existing systems, and going live in under a month. Business impact is significant: reduced return rates, increased part order volume, and improved customer loyalty. With built-in analytics and automation, Pikclix not only answers support queries but uncovers trends, predicts failures, and drives engineering improvements. In an era where 40% of revenue can stem from aftermarket services, Pikclix transforms post-sales support into a strategic growth engine—bridging the modernization gap and preparing manufacturers for the future of intelligent support.

Speaker at WEST: Brian Liles, Vice President, R&D, Cost Segregation &179D, CSSI-Specialty Tax Services