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Speaker at WEST: Errol Burrell, National Product Manager, Matsuura USA

WEST Session: In a manufacturing landscape where production has evolved to be lean, automated, and connected, post-sales support remains outdated—fragmented across PDFs, portals, and manual processes. Impaqx’s Pikclix redefines this landscape with SupportOps 3.0, a transformative, AI-powered platform built to modernize maintenance, service, and parts ordering. By integrating Generative AI, Agentic AI, LLMs, RAG, and Vision AI, Pikclix delivers intelligent, contextual, and actionable support experiences across the customer and technician journey. From conversational AI assistants trained on proprietary documents to clickable assembly diagrams that link directly to live parts catalogs, Pikclix simplifies complex tasks, enhances part identification accuracy, and improves customer satisfaction. The platform empowers manufacturers to scale rapidly—requiring no infrastructure overhaul, integrating with existing systems, and going live in under a month. Business impact is significant: reduced return rates, increased part order volume, and improved customer loyalty. With built-in analytics and automation, Pikclix not only answers support queries but uncovers trends, predicts failures, and drives engineering improvements. In an era where 40% of revenue can stem from aftermarket services, Pikclix transforms post-sales support into a strategic growth engine—bridging the modernization gap and preparing manufacturers for the future of intelligent support.

Speaker at WEST: Brian Liles, Vice President, R&D, Cost Segregation &179D, CSSI-Specialty Tax Services

WEST Session: The R&D Tax Credit is a powerful federal incentive that rewards manufacturers for innovation in product design, process improvements, and new technologies. It directly reduces tax liability or payroll tax, freeing up cash to reinvest in equipment, workforce, and growth. Manufacturers often face challenges such as rising production costs, global competition, supply chain constraints, and the need to modernize with automation, robotics, and sustainable practices. The R&D Tax Credit helps offset these pressures by turning day-to-day problem-solving—like improving tooling, enhancing production efficiency, or developing prototypes—into measurable tax savings. To qualify, activities must pass the IRS “Four-Part Test”: seeking to resolve technical uncertainty, relying on science/engineering, involving experimentation, and aiming to improve a product or process. Eligible expenses include wages, materials consumed in development, and contractor costs. Two paths provide benefits: the Standard Credit , which reduces income taxes, and the Payroll Credit , which offsets up to $500,000 annually in employer payroll taxes—especially valuable for manufacturers reinvesting in growth. The One Big Beautiful Bill Act (2025) restored immediate expensing of domestic R&D costs, eliminating the burdensome 5-year amortization. It also allows companies that capitalized expenses since 2022 to retroactively accelerate deductions. Strategies for manufacturers include building stronger documentation systems, aligning R&D tracking with engineering workflows, and leveraging tax planning to maximize credits year after year. Together, these updates give manufacturers powerful tools to manage costs, stay competitive, and invest confidently in new technologies.

WEST Session: Scaling Hardware Without the Headaches: The Critical Need for Automated Procurement Technology Hardware manufacturing teams face unprecedented challenges in scaling procurement operations while maintaining speed, compliance, and cost efficiency. Electronic components represent 70% of the bill of materials in mission-critical industries, yet traditional procurement systems rely on manual processes that create bottlenecks and force engineering teams to spend valuable time on logistics rather than core product development. The hardware industry urgently needs technological solutions that transform procurement from a laborious, error-prone process into automated workflows that scale efficiently without proportional increases in headcount. Modern procurement platforms must integrate advanced technologies to address the unique complexities of electronic component sourcing. Critical Technology Requirements: AI-Powered Process Automation - Advanced systems that can automatically parse unstructured data from supplier communications, emails, and attachments, converting them into structured data for ERP integration. Machine learning algorithms should track complete bills of materials across hundreds of suppliers, providing predictive insights and automated exception reporting to prevent supply disruptions. Intelligent Supplier Network Management - Technology platforms that leverage large databases of pre-vetted suppliers, using automated matching algorithms to connect procurement teams with suppliers based on technical specifications extracted from 2D/3D drawings and process documentation. This eliminates the time-consuming manual vetting process that often takes weeks. Real-Time Supply Chain Visibility - Integrated systems that provide instant access to inventory levels, bill of materials analysis, and global supply intelligence, with predictive algorithms that alert teams to compliance issues, supply disruptions, and component lifecycle changes weeks before they impact production. Research indicates that organizations implementing automated procurement technologies achieve 20% efficiency improvements while maintaining compliance with strict industry regulations. The future of hardware manufacturing depends on developing and adopting these technological solutions to eliminate traditional procurement bottlenecks and enable innovation in aerospace, defense, robotics, and other critical industries.

Speaker at WEST: Guillermo Peregrino, Manufacturing Engineering Manager, Aero Bending Company

WEST Session:

WEST Session: Join Randy Eickhoff as he breaks down powerful tools that can significantly accelerate depreciation and boost cash flow for manufacturers, facility owners, and real estate investors. This session will cover cost segregation studies, the Section 179D energy efficiency deduction, and Section 179 expensing. With an eye on current IRS positions and pending legislation, Randy will explain how to align tax strategy with capital planning to optimize your bottom line. Expect actionable takeaways tailored for SMEs investing in new buildings, equipment, and improvements.

Speaker at WEST: Josh Casson, President, HD Solutions

WEST Session: Digital twins are rapidly becoming a cornerstone of advanced manufacturing, enabling companies to simulate, optimize, and validate their production processes in a virtual environment before committing to physical execution. This presentation explores the value of digital twins specifically in the domains of CNC machining, robotic automation, and the broader virtual factory. In CNC machining, digital twins replicate the behavior of machines, tools, and part geometries, allowing for precise simulation of toolpaths and real-time detection of potential collisions, over-travel, and inefficiencies. By simulating the exact machine kinematics, spindle dynamics, and tool libraries, manufacturers can reduce setup times, improve part quality, and significantly lower the risk of costly rework or downtime. In robotic work cells, digital twins mirror robotic behavior, motion, and task sequences. This enables manufacturers to program, test, and optimize robot trajectories and tool interactions virtually - ensuring safety, cycle time optimization, and maximum utilization of expensive automation assets. Collision detection, reach analysis, and process synchronization can all be handled digitally before deployment on the shop floor. At the virtual factory level, digital twins provide a holistic view of the entire manufacturing environment - integrating machines, robotics, material flow, operators, and logistics into a unified simulation. This enables strategic decision-making, accurate capacity planning, and the ability to test process changes in a risk-free virtual environment. The result is greater agility, resilience, and efficiency across the entire production lifecycle. Attendees will gain insight into how digital twins reduce risk, increase productivity, and enable smarter planning across manufacturing operations. By harnessing digital twins in CNC machining, robotic systems, and factory-wide simulations, companies can accelerate their journey toward digital transformation and fully realize the promise of Industry 4.0.