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WEST Exhibitor:

WEST Exhibitor:

WEST Exhibitor: WALTER USA, LLC is global leader in the metalworking industry for over 100 years and offers a wide range of precision tools for milling, turning, drilling and threading applications. The company helps customers in the aviation and aerospace industries, automotive, energy, and general industry improve process reliability and increase metal cutting productivity. As an innovative partner capable of creating digital process solutions for optimal efficiency, Walter is pioneering Industry 4.0 throughout the machining industry. With Regional Headquarters in the Greenville, SC area, Walter markets its competence brands Walter, Walter Titex, Walter Prototyp and Walter Multiply through a network of channel partners and field engineers across the USA, Canada, Mexico and Brazil Americas Regional Headquarters and Technology Center 1510 S. Batesville Rd, Greer, SC 29650 United States.

WEST Exhibitor: Whitney Tool is a leading manufacturer of milling cutters, including Woodruff Slotting and Keyseat cutters, as well as Counterbore, T-Slot, Dovetail and other specialty milling cutters. Additionally, we manufacture the Burr-Zit™ and Handi-Burr™ de-burring tools, and a complete line of Tap and Drill Extensions. We are the industry leader in custom shank and arbor type milling cutters in high speed steel, cobalt, carbide tipped and solid carbide. Contact Whitney Tool: 906 R St., Bedford, IN 47421 812-275-4491 www.whitneytool.com

WEST Exhibitor:

WEST Session: Effective data collection is critical for optimizing production lines, yet traditional methods such as manual recording and PLC-coded data collection are fraught with inefficiencies and inaccuracies. Manual data entry often misses short downtime events and is subject to operator bias, while PLC-based systems suffer from inconsistencies, excessive costs, and revalidation challenges. The future of data collection lies in automation, modular modeling, and intelligent data processing, providing a foundation for digital transformation and sustainable manufacturing excellence. This session will explore the following concepts: · Advanced data collection goes beyond monitoring bottleneck operations, incorporating machine-level insights across all assets. · A multi-layered approach – integrating real-time signal processing, logic engines, and high-speed data acquisition – enhances fidelity, reduces integration costs, and improves root cause analysis. · Additionally, Aa Fault Learning approach dynamically identifies and ranks faults, leading to better diagnostics and predictive maintenance. · By leveraging digital twins, synchronizing multiple data streams, and enabling fast data validation, companies can significantly improve operational efficiency. · A robust data collection strategy supports MES, OEE, and AI/ML applications, ensuring accurate modeling, predictive analytics, and enterprise-wide standardization.

Speaker at WEST: Kevin Rankl, VP Tech Support, SolidCAM

Speaker at WEST: Michelle Leon, Operations Manager, Levil Technology

Speaker at WEST: Errol Burrell, National Product Manager, Matsuura USA

WEST Session: In a manufacturing landscape where production has evolved to be lean, automated, and connected, post-sales support remains outdated—fragmented across PDFs, portals, and manual processes. Impaqx’s Pikclix redefines this landscape with SupportOps 3.0, a transformative, AI-powered platform built to modernize maintenance, service, and parts ordering. By integrating Generative AI, Agentic AI, LLMs, RAG, and Vision AI, Pikclix delivers intelligent, contextual, and actionable support experiences across the customer and technician journey. From conversational AI assistants trained on proprietary documents to clickable assembly diagrams that link directly to live parts catalogs, Pikclix simplifies complex tasks, enhances part identification accuracy, and improves customer satisfaction. The platform empowers manufacturers to scale rapidly—requiring no infrastructure overhaul, integrating with existing systems, and going live in under a month. Business impact is significant: reduced return rates, increased part order volume, and improved customer loyalty. With built-in analytics and automation, Pikclix not only answers support queries but uncovers trends, predicts failures, and drives engineering improvements. In an era where 40% of revenue can stem from aftermarket services, Pikclix transforms post-sales support into a strategic growth engine—bridging the modernization gap and preparing manufacturers for the future of intelligent support.