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Kenneth Cowan

Speaker at WEST: Kenneth Cowan, Vice President, Paperless Parts

Jamie Goettler

Speaker at WEST: Jamie Goettler, Chief Revenue Officer, BTX Precision

Luis Solano

Speaker at WEST: Luis Solano, Customer Engineering- Manufacturing Lead, Google Cloud

Why Your Operators Are Still Your Best Manufacturing Investment

WEST Session: Your next efficiency breakthrough isn't hiding in a machine learning algorithm. It's walking around your shop floor right now. While manufacturing obsesses over AI, 85% of operations still depend on human expertise. The CNC programmer who knows exactly when to adjust spindle speeds. The veteran welder who spots perfect joints in seconds. The setup technician whose alignment cuts cycle times. These operators don't just run your processes, they've mastered them. They hold the institutional knowledge that separates good production from great production. But your systems can't see what they know, creating a costly blind spot. Mid-market manufacturers nationwide face the same challenge: valuable knowledge trapped in individual heads instead of being scaled digitally. The result is lost efficiency because operator expertise can’t integrate with core systems. Companies overcoming this aren’t layering more machine learning. They’re building systems that amplify human intelligence. They digitize workflows, connect teams to real-time data, and create interfaces designed around how operators think and work, not the other way around. In this session, Docket will reveal how shop floor digitization platforms close the gap between operator expertise and digital execution. You’ll gain practical insights into smart manufacturing systems that support your frontline, enabling faster setups, higher accuracy, and smoother production. At a time when manufacturers chase the next big overhaul, don’t overlook the team that got you here. The goal isn’t replacing human insight, it’s designing systems that can multiply it.

Jared Bollier

Speaker at WEST: Jared Bollier, Marketing Analyst, DSD Business Systems