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Speaker at WEST: Robert Belsjoe, SVP Sales, AMERS, SugarCRM

Speaker at WEST: Padma Raghunathan, Product Marketing Manager, Deltek

Speaker at WEST: Adelle Murphy, Account Executive, Limble

WEST Session:

Speaker at WEST: Brian Ellis, Founder, Docket

WEST Session: Your next efficiency breakthrough isn't hiding in a machine learning algorithm. It's walking around your shop floor right now. While manufacturing obsesses over AI, 85% of operations still depend on human expertise. The CNC programmer who knows exactly when to adjust spindle speeds. The veteran welder who spots perfect joints in seconds. The setup technician whose alignment cuts cycle times. These operators don't just run your processes, they've mastered them. They hold the institutional knowledge that separates good production from great production. But your systems can't see what they know, creating a costly blind spot. Mid-market manufacturers nationwide face the same challenge: valuable knowledge trapped in individual heads instead of being scaled digitally. The result is lost efficiency because operator expertise can’t integrate with core systems. Companies overcoming this aren’t layering more machine learning. They’re building systems that amplify human intelligence. They digitize workflows, connect teams to real-time data, and create interfaces designed around how operators think and work, not the other way around. In this session, Docket will reveal how shop floor digitization platforms close the gap between operator expertise and digital execution. You’ll gain practical insights into smart manufacturing systems that support your frontline, enabling faster setups, higher accuracy, and smoother production. At a time when manufacturers chase the next big overhaul, don’t overlook the team that got you here. The goal isn’t replacing human insight, it’s designing systems that can multiply it.

Speaker at WEST: Jared Bollier, Marketing Analyst, DSD Business Systems

WEST Session: This session explores how connected manufacturing processes can unify production, inventory, scheduling, and financial data into a single, real-time source of truth. By integrating critical business functions—from sales orders to production planning, quality control, and shipping—manufacturers can break down silos, eliminate redundant processes, and improve responsiveness to market changes. With access to accurate and timely information, decision-makers gain the visibility needed to identify bottlenecks, reduce errors, and optimize resource allocation. Attendees will learn how adopting a connected approach not only increases efficiency and collaboration but also positions manufacturers to adapt quickly to evolving customer demands and market conditions, ensuring long-term competitiveness and growth.

WEST Session: In a manufacturing landscape where production has evolved to be lean, automated, and connected, post-sales support remains outdated—fragmented across PDFs, portals, and manual processes. Impaqx’s Pikclix redefines this landscape with SupportOps 3.0, a transformative, AI-powered platform built to modernize maintenance, service, and parts ordering. By integrating Generative AI, Agentic AI, LLMs, RAG, and Vision AI, Pikclix delivers intelligent, contextual, and actionable support experiences across the customer and technician journey. From conversational AI assistants trained on proprietary documents to clickable assembly diagrams that link directly to live parts catalogs, Pikclix simplifies complex tasks, enhances part identification accuracy, and improves customer satisfaction. The platform empowers manufacturers to scale rapidly—requiring no infrastructure overhaul, integrating with existing systems, and going live in under a month. Business impact is significant: reduced return rates, increased part order volume, and improved customer loyalty. With built-in analytics and automation, Pikclix not only answers support queries but uncovers trends, predicts failures, and drives engineering improvements. In an era where 40% of revenue can stem from aftermarket services, Pikclix transforms post-sales support into a strategic growth engine—bridging the modernization gap and preparing manufacturers for the future of intelligent support.

Speaker at WEST: James Van Buskirk, Vice President – Engineering and Development, Methods Machine Tools