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Speaker at WEST: Jared Bollier, Marketing Analyst, DSD Business Systems

WEST Session: Moderated by: Graham Hargreaves, CAD/CAM Consulting Services “You just have to finesse it...” “...finagle it” “...jockey it around a little.” These are highly technical terms to describe how engineers, programmers, and machinists make the software and machines at hand do something a little avant-garde to make a workpiece as spec’ed. For machine shop owners, pressure is growing to deliver increasingly complex, never-before-seen parts—and so are the challenges. From tight timelines to tighter tolerances, the path from design to finished part is rarely straightforward. But there is a path, and it involves creating a collaborative environment where engineers, programmers and machinists engage in open communication to problem solve on the fly. This panel will address the key challenges manufacturers face today, including: · Handling first-time parts with no proven toolpaths or machining history · Working around software limitations when standard CAM strategies fall short · Bridging the gap between engineering, programming, and machining to avoid costly miscommunication · Maximizing existing machine capabilities without compromising part quality · Collaborating under pressure to solve problems in real time on the shop floor Panelists will share real-world examples and proven strategies for overcoming these obstacles through smarter programming, tighter collaboration, and creative problem-solving. Whether you're running a small job shop or managing a larger operation, this session will offer practical insights to help your team work more efficiently, reduce rework, and stay competitive in a fast-changing manufacturing landscape. This conversation will bring this reality to light and attempt to lift up the entire industry, and encourage everyone to never stop learning, tinkering, and tweaking.

WEST Exhibitor: We provide the precision machining industry with a fine tool to assure all the screws on the toolholders are properly tightened with the manufacturer defined torque values. "SLOKY" comes from the meaning of "SOLO KEY" in the Taiwanese dialect. It refers to the patented torque adapter, the most significant role in the SLOKY Preset Torque Screwdriver system. Based on the unique feature of the torque adapter, a complete line of the SLOKY preset torque screwdriver is born, which provides the precision machining industry a fine tool to ensure all the screws are properly tightened with the manufacturer defined torque settings. The torque adapters are color coded with all the sizes of the Torx and Torx Plus bits and are interchangeable with three (3) different types of handles. It provides machine shop technicians a convenient way of tightening up cutting tool screws, protects screws from being damaged, and guarantees a precision machining work is reached.

WEST Exhibitor: At Beach City Lift, Inc., provides New and recondation forklift sales, forklift rentals, and forklift maintenance. Whether you are a small business or a large corporation, we have the expertise to meet all your forklift needs. Our team of certified and highly experienced technicians are committed to providing our customers with the best service possible. We strive to exceed our customers' expectations and ensure that all our services are of the highest quality. Contact us today to learn more about how we can assist you with all your forklift needs.

WEST Exhibitor: Sumitomo designs and produces a full line of drilling, milling, turning, PCBN and PCD and custom tools. Coupled with our technically advanced field engineers, Sumitomo delivers exceptional tools with unmatched service to provide solutions for the customer.

WEST Exhibitor: Southwestern lndustries specializes in engineering, manufacturing, and distributing turning and milling equipment for low volume work. Our product lines include TRAK bed and knee mills, lathes, retrofit products and the Toolroom Machining Center - all of which feature the powerful but easy to learn and use ProtoTRAK CNC. We understand that low volume work, including prototypes, tooling, fixtures, molds, and repairs is different from production work. Solutions that are good for production environments are not suitable for non-production work.  This year at WESTEC we will be showcasing the all new VMCsi powered by the Siemens SINUMERIK 1 a powerful production ready machining center.

Speaker at WEST: Mary Miller, Director of Marketing, PayTrace

WEST Session: In a manufacturing landscape where production has evolved to be lean, automated, and connected, post-sales support remains outdated—fragmented across PDFs, portals, and manual processes. Impaqx’s Pikclix redefines this landscape with SupportOps 3.0, a transformative, AI-powered platform built to modernize maintenance, service, and parts ordering. By integrating Generative AI, Agentic AI, LLMs, RAG, and Vision AI, Pikclix delivers intelligent, contextual, and actionable support experiences across the customer and technician journey. From conversational AI assistants trained on proprietary documents to clickable assembly diagrams that link directly to live parts catalogs, Pikclix simplifies complex tasks, enhances part identification accuracy, and improves customer satisfaction. The platform empowers manufacturers to scale rapidly—requiring no infrastructure overhaul, integrating with existing systems, and going live in under a month. Business impact is significant: reduced return rates, increased part order volume, and improved customer loyalty. With built-in analytics and automation, Pikclix not only answers support queries but uncovers trends, predicts failures, and drives engineering improvements. In an era where 40% of revenue can stem from aftermarket services, Pikclix transforms post-sales support into a strategic growth engine—bridging the modernization gap and preparing manufacturers for the future of intelligent support.

WEST Session: This presentation will explore how modern manufacturers can eliminate delays and inefficiencies in MRO purchasing through a smarter, more connected procurement experience. Traditional indirect materials procurement is often siloed, manual, and reactive—creating friction across sourcing, approvals, and delivery. Vroozi’s SpendTech® platform changes that by offering an intuitive, self-service marketplace that automates requisitions, ensures contract compliance, and increases spend under management. Attendees will see how smart manufacturing systems can trigger AI-driven purchase requests, enabling real-time MRO fulfillment to keep operations running. We’ll walk through a real-world example of how a leading manufacturer accelerated response time and reduced downtime by digitizing and automating their indirect procurement workflows.

WEST Session: Join us for an insightful and action-packed session that reveals how smart process optimization is transforming financial, logistical, and ecommerce operations. Whether you're looking to streamline workflows, boost accuracy, or scale your business, this presentation delivers practical strategies. Takeaways and What You'll Learn The latest improvements in shipping, fulfillment, and order flow management that are elevating logistics and customer satisfaction. Sail seamlessly! Learn from two real-world business ecommerce customer integration examples—Shopify and BigCommerce—demonstrating how seamless connections with platforms like Acumatica, SAP Business One, and an AI Pricing Agent can streamline operations and support scalable growth.  Spotlight Feature: Pricing Automation Tool -  Say goodbye to manual pricing guesswork! Discover how this: Optimizes margins in real time Syncs across multiple channels Executes hands-free updates Keeps your pricing competitive—automatically Whether you're in finance, logistics, or ecommerce, this session is will provide insights to help you work smarter, not harder. Don’t miss your chance to see how innovation is driving scalable growth and operational excellence.